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Read These Terms Before You Open an Account

These terms set out what you agree to when you create a 999cb account and use our services — including deposits via bKash, Nagad, or Rocket and access to our lobby.

Applies to all account holdersCovers bKash, Nagad, Rocket wallet useEligibility depends on local lawUpdated terms apply on next login
999cb Read These Terms Before You Open an Account
TERMS CONTACT

Reach Us About Any Terms Question

If a clause is unclear, or you believe a transaction was processed against these terms, contact our support team directly. We handle account and wallet disputes through the channels below. Response times vary, but every query is logged and followed up in the order it arrives.

Live Chat Start a chat session from the account menu. Queries about wallet transactions via bKash, Nagad, or Rocket can be raised here with your transaction reference.
Email Support Send a detailed message to our support address for written records of your terms-related concern. Include your account ID and the relevant transaction date.
Help Centre Our help centre has a dedicated section for account terms, covering withdrawal conditions, wallet linking rules, and what happens when an account is flagged for review.
HOW WE OPERATE

How 999cb Applies These Terms in Practice

These terms are not just a document — they describe how we actually run your account. From the moment you link a bKash or Nagad wallet to when you request a withdrawal, every step follows the rules set out here. We do not apply conditions selectively, and our support team can quote the relevant clause for any decision we make.

Account Verification

Before processing a first withdrawal, we verify that your registered mobile number matches the bKash, Nagad, or Rocket wallet on file. This step is non-negotiable under our terms.

Transaction Records

Every deposit and withdrawal request is logged against your account. If a dispute arises, our team references this log — not memory — to resolve the query against the terms.

Account Suspension Rules

Accounts may be suspended if activity breaches these terms, including unverified wallet use or multiple accounts. We notify you via the registered mobile number before taking action where possible.

Terms Change Process

When terms change, we post the updated version and flag it on your next login screen. You are never bound by a change you have not had the chance to read before continuing to use the account.

Common Questions About These Terms

Below are the questions we hear most often about how these terms work in practice — covering wallet rules, account access, eligibility, and what to do if you disagree with a decision.

Yes. Any deposit or withdrawal processed through bKash, Nagad, or Rocket falls under these terms alongside the individual wallet provider's own conditions. Both sets of rules apply at the same time.

The updated terms appear the next time you log in. Continuing to access your account after that point means you accept the new version. We do not apply updated terms retroactively to past transactions.

In most cases we notify you via your registered mobile number before acting. However, accounts found in serious breach — such as fraud or multiple account registration — may be suspended immediately and without prior notice.

Contact our support team via live chat or email with your account ID and transaction reference. We review the relevant log entry against the clause in question and respond in writing within the queue order.

Access and eligibility depend on your local law and the regions we currently support. These terms do not override local regulation. If you are unsure whether access is permitted in your area, check your local rules before proceeding.

Under these terms, all activity on your account is treated as authorised by you. If you suspect unauthorised access, report it to support immediately so we can flag the account and investigate the relevant session logs.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.