Reference

How 999cb Handles Your Personal Information

When you open an account with us, we collect certain information to keep your wallet and transactions secure — including your bKash, Nagad, or Rocket payment details.

Account data protectedbKash, Nagad, Rocket payment info securedNo data sold to third partiesBangladesh-region eligible access onlyContact us to request changes
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999cb How 999cb Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use SSL encryption across every page where you enter personal or payment data. Your bKash, Nagad, and Rocket wallet numbers are stored in encrypted form — our internal staff do not see the full number after it is saved. Account sessions use time-limited tokens so an idle session does not stay open indefinitely on a shared device. You can request a full copy of the data we hold for you, or ask us to delete it, by contacting support.

SSL Encryption

Every login, deposit and withdrawal page uses SSL encryption. Your payment details — including bKash and Nagad wallet numbers — are never transmitted in plain text.

Cookie and Session Control

We use session cookies to maintain your login across mobile and desktop. You can clear cookies from your browser at any time; this will log you out of the current session.

Data Retention Policy

We keep your account data for as long as the account is active, plus a period required by applicable rules. After that, records are deleted or anonymised from our systems.

Your Right to Request Changes

You can ask us to correct inaccurate data, update your registered mobile number, or remove your account information. Requests are handled through live chat or email support.

REACH OUR TEAM

Contact Us About Your Privacy

If you want to access, correct, or delete the personal data we hold for you, reach out through any of the channels below. Our support team handles data requests alongside account and wallet queries — so you can sort out a bKash payment question and a data correction in the same conversation.

Team online

Live Chat

Open the chat widget inside your account dashboard. Available during active support hours for data requests, wallet queries, and account access issues.

Email Support

Send your privacy or data request to our support address. Include your registered mobile number so we can locate your account quickly and respond faster.

Account Help Page

Log in and visit the Help section to submit a data request form. You can flag specific data types — payment records, session logs, or profile details — for review.

Privacy Policy Questions Answered

Below are the questions we hear most often about how 999cb collects and manages your data. If your question is not covered here, contact support through live chat or email and we will respond directly.

We collect your name, mobile number, and the wallet details you use — bKash, Nagad, or Rocket — along with your device type and session data needed to verify and process your account.

Yes. Wallet numbers are stored in encrypted form. Our staff do not have access to the full number after it is saved, and it is never shared with anyone outside our payment processing partners.

You can submit a deletion request through live chat or email support. We will remove or anonymise your data after confirming your identity, subject to any retention rules that apply.

We share data only with payment processors and technical partners who help run the platform. We do not sell your data to advertisers or unrelated third parties under any circumstances.

Cookies keep your session active when you switch between your phone and a browser. Clearing cookies logs you out. You can manage cookie settings directly in your device or browser preferences.

Data handling rules and platform access depend on your local law and the eligible regions we serve in Bangladesh. If you are unsure about your eligibility, check the applicable rules in your area.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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